WorkShifts

Terms of Service

Last updated: 28 August 2026

These Terms of Service ("Terms") govern access to and use of WorkShifts, a workforce rostering and scheduling platform operated by Dragtech Services Pty Ltd (ABN 81 669 539 315) ("Dragtech Services", "we", "us", "our"). By creating an account, starting a trial, or using WorkShifts, you ("Customer", "you") agree to these Terms.

If you are entering these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.

1. The Service

WorkShifts is a software-as-a-service platform providing workforce rostering, shift scheduling, employee record management, competency and compliance tracking, and related tools ("Service"). The Service is provided on a multi-tenant basis — each Customer's data is logically separated within our systems.

2. Accounts and Access

  • You must provide accurate information when creating an account and keep your login credentials secure.
  • You are responsible for all activity under your account, including actions taken by users you invite (coordinators, employees, or other roles within your organisation).
  • You must promptly notify us of any unauthorised use of your account.

3. Subscription Plans, Trials, and Billing

  • WorkShifts is offered on a subscription basis across the plan tiers described at workshifts.com.au/pricing, billed monthly in advance via our payment processor, Stripe.
  • New accounts may be eligible for a free trial period (currently 14 days). At the end of the trial, your nominated payment method will be automatically charged for your selected plan unless you cancel beforehand.
  • Fees are quoted in Australian Dollars (AUD) inclusive of GST (10%), in accordance with Australian tax law.
  • We may change subscription pricing with at least 30 days' notice to existing customers. Continued use after a price change takes effect constitutes acceptance.
  • You may cancel your subscription at any time via your account settings or by contacting us; cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial billing periods except where required by law.
  • Failure to pay may result in suspension or termination of access after reasonable notice.

4. Customer Data

  • "Customer Data" means all data you or your users input into WorkShifts, including employee records, rosters, shift data, competency and compliance documents, and any personal information about your employees or contractors.
  • As between you and us, you retain all rights to Customer Data. We do not claim ownership over it.
  • You are responsible for ensuring you have the necessary rights and consents to upload personal information about your employees or contractors into the Service, and for complying with your own obligations under the Privacy Act 1988 (Cth) and any other applicable law in relation to that data.
  • We act as your data processor in relation to Customer Data containing personal information — see our Privacy Policy for details on how we handle data.
  • On termination of your subscription, we will retain Customer Data for 90 days to allow export, after which it may be permanently deleted, except where retention is required by law.

5. Acceptable Use

You must not use the Service to:

  • Upload unlawful, defamatory, or infringing content;
  • Attempt to gain unauthorised access to other tenants' data or our systems;
  • Reverse engineer, resell, or white-label the Service without our written consent;
  • Use the Service in a way that breaches any applicable law, including workplace or privacy law.

6. Availability and Support

  • We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be communicated where practicable.
  • Support is provided via contact@workshifts.com.au during business hours (AEST).

7. Intellectual Property

We retain all rights, title, and interest in the WorkShifts platform, including its software, design, and branding. Nothing in these Terms transfers any such rights to you beyond the limited right to use the Service as intended.

8. Warranties and Liability

  • The Service is provided "as is". To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms.
  • Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.
  • To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited to the fees you paid us in the 12 months preceding the claim.
  • We are not liable for indirect, consequential, or special losses, including loss of profits or data, except where such liability cannot be excluded by law.

9. Termination

We may suspend or terminate your access if you materially breach these Terms and do not remedy the breach within 14 days of notice, or immediately in cases of serious breach, non-payment, or unlawful use.

10. Changes to These Terms

We may update these Terms from time to time. We will provide reasonable notice of material changes (e.g. via email or in-app notice). Continued use after changes take effect constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia, and each party submits to the non-exclusive jurisdiction of the courts of Queensland.

12. Contact

Dragtech Services Pty Ltd
ABN 81 669 539 315
Mackay, Queensland, Australia
contact@workshifts.com.au